‘Horrible’ customer experience sees tech flock to insurance

Technology and investment companies will continue to target the insurance industry thanks to ‘horrible’ user experiences, one expert has said.

According to Business Insider, the investment and tech community has its sights set on the insurance industry as venture capitalists continue to see insurance as ripe for disruption.

“Right now we are looking at Insurtech,” Timo Dreger, a managing director at Apeiron Investment Group said at the Economist Finance Disrupted conference last week.

“It’s for sure the hottest thing in 2016 and for sure the hottest thing this year too. The answer is pretty easy why. In the whole insurance industry, there’s a lack of innovation and the user experience is pretty horrible.”

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